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Flowplayer developers, please take the time and respond to posts made by your paying customers. Created Dec 23, 2008

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Views: 2418     Replies: 3     Last reply Dec 26, 2008  
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karina

Posts: 28

Registered:
Jun 21, 2008

Flowplayer developers, please take the time and respond to posts made by your paying customers.

Posted: Dec 23, 2008

I'm posting this here since I couldn't find a way to contact you personally. I advise you to add an email link in this website.

We bought both the previous version and the current one but a lot of the posts here that we publish here are left not responded.

Please take the time and respond. We are basing our products on your products so we are expecting a problems-free head. We do accept bugs as unavoidable but this is why we publish the posts in first place, so they could be taken care of, with your helpful response.

Thank you.

Anssi
Flowplayer Flash & video streaming developer

Posts: 1197

Registered:
Jul 24, 2007

» Flowplayer developers, please take the time and respond to posts made by your paying customers.

Posted: Dec 23, 2008

Reply to: Flowplayer developers, please take the time and respond to posts made by your paying customers., from karina
If you want to get the best support from us, please use the Support Items. The commercial license comes with one item included, and the multidomain license has 3 of them. You can also purchase additional items if you want. We always respond to the Support Items first, and then if time permits, to the forums posts.

Also note our announcement about the Christmas holidays.

karina

Posts: 28

Registered:
Jun 21, 2008

» » Flowplayer developers, please take the time and respond to posts made by your paying customers.

Posted: Dec 24, 2008

Reply to: » Flowplayer developers, please take the time and respond to posts made by your paying customers., from Anssi
I don't understand why I should pay for solving a bug. It's not a support that I need for my environment that I need help in building. It is not even enhancements that I ask you to develop. Even those are for the good of everyone and not just mine and paying for such is not really ideal...

If it is a post in the forum made to solve bugs, you should treat it as support items without no payment needed.

Tero
Author of jQuery Tools and this website + JavaScript developer of Flowplayer.

Posts: 1868

Registered:
Nov 16, 2007

» » » Flowplayer developers, please take the time and respond to posts made by your paying customers.

Posted: Dec 26, 2008

Reply to: » » Flowplayer developers, please take the time and respond to posts made by your paying customers., from karina
you are rigth. we won't consume support items on these cases.