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error #2134 Created Jan 11, 2009

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Views: 2580     Replies: 7     Last reply Jan 27, 2009  
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Virgil

Posts: 17

Registered:
Nov 25, 2008

error #2134

Posted: Jan 11, 2009

I'm not sure what is causing this error, but one particular user is having it on multiple different machines (with different operating systems, and on multiple browsers). It would seem like it's connection-dependent, but I'm not sure what it could be. Perhaps the error message can narrow down where it's happening.

300: player initialization failed: failed in phase2: error #2134

I found one old thread on this in this forum, but there didn't seem to be a resolution. The player seems to be working the rest of the time though, as it's live and working for everyone else (as far as I can tell, that is).

Anssi
Flowplayer Flash & video streaming developer

Posts: 818

Registered:
Jul 24, 2007

» error #2134

Posted: Jan 12, 2009

Reply to: error #2134, from smith186
Are you using the latest 3.0.3 version? There was some improvement in the error reporting in it.

Also it would help if you have a test page where this could be looked at.

Virgil

Posts: 17

Registered:
Nov 25, 2008

» » error #2134

Posted: Jan 13, 2009

Reply to: » error #2134, from Anssi
I was using the 3.0.3-dev3 version. Yesterday I updated to the 3.0.3 release version and while the behavior is the same, there is no longer any error message displayed. I'm not sure if the different versions provide different levels or error output.

I've also gotten a second user reporting the same problem since then.

The player can be seen athttp://www.escapistmagazine.com/videos/view/unskippable/500-Dead-Rising - but it will likely work perfectly fine for you.

I've asked one of the users to install the Flash debug build to get a stack trace of the error.

Anssi
Flowplayer Flash & video streaming developer

Posts: 818

Registered:
Jul 24, 2007

» » » error #2134

Posted: Jan 13, 2009

Reply to: » » error #2134, from smith186
Just tested this on Mac Safari and Firefox, and on Windows IE. It works fine for me. This could be an issue in the Flash player plugin, it would be nice to know the Flash version number and if upgrading Flash helps.

Does it happen in the beginning when the player initializes?

Virgil

Posts: 17

Registered:
Nov 25, 2008

» » » » error #2134

Posted: Jan 13, 2009

Reply to: » » » error #2134, from Anssi
The user has it happening under Mac Safari and Firefox, and Windows IE and Firefox on different machines. Both users are using the latest version of Flash - I had them reinstall the latest version as the first step in troubleshooting.

One user took a screenshot:http://img.photobucket.com/albums/v724/vippin/zeropunc.jpg

It seems to happen after the canvas background loads, but before the control bar or the rest of the plugins initialize.

Virgil

Posts: 17

Registered:
Nov 25, 2008

» » » » error #2134

Posted: Jan 14, 2009

Reply to: » » » error #2134, from Anssi
OK, after installing the debug build and some more experimentation, I think we've narrowed down the problem. Here's the debug info:

Error: Error #2134: Cannot create SharedObject.
	at flash.net::SharedObject$/getLocal()
	at org.flowplayer.controller::VolumeController/restoreVolume()
	at org.flowplayer.controller::VolumeController()
	at MediaControllerFactory()
	at PlayState$/initStates()
	at org.flowplayer.controller::PlayListController/set http://flowplayer.org/core/internal::playerEventDispatcher()
	at org.flowplayer.view::Launcher/createFlowplayer()
	at org.flowplayer.view::Launcher/initPhase2()
	at flash.events::EventDispatcher/dispatchEventFunction()
	at flash.events::EventDispatcher/dispatchEvent()

The problem appears to be that the user had the Flash setting "Allow third-party Flash content to store data on your computer" turned off.

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html

I'm actually not sure if this is something that can be worked around, but maybe it's possible to check in advance and throw an error message to that effect.

Anssi
Flowplayer Flash & video streaming developer

Posts: 818

Registered:
Jul 24, 2007

» » » » » error #2134

Posted: Jan 14, 2009

Reply to: » » » » error #2134, from smith186
We can change the player not to persist the player volume to a SharedObject if the user has prevented it. This will be out with the next release.

Thanks for this good bug report.

Anssi
Flowplayer Flash & video streaming developer

Posts: 818

Registered:
Jul 24, 2007

Fixed: Error when persisting volume

Posted: Jan 27, 2009

Reply to: » » » » » error #2134, from Anssi
You could test with this version:

http://flowplayer.org/releases/flowplayer/flowplayer-3.0.4-dev.zip
http://flowplayer.org/releases/flowplayer/flowplayer.commercial-3.0.4-dev.zip

The exception shown above should not appear any more.