Sometimes there is approximately 1 in 15 chance where our video player will load, but it won't have any controls. We currently have autoplay off and users are unable to play the video. Simply refreshing the page seems to solve this problem. We've seen it occur on Chrome and Firefox and it is hard to reproduce. The initial guess is that the controls swf is not being loaded for some reason, is there a timeout controlling this? I checked the apache error logs to see if was reporting an error when they tried to require the control's file, but nothing was there. Even the big play button in the middle of the screen doesn't show, initially it shows like it's going to load, then it stops with a blank player. Why is this happening?