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FP 3.2.4 Blank / Not working in any browser. Created Sep 2, 2010

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malexmedia

Posts: 13

Registered:
Aug 17, 2010

FP 3.2.4 Blank / Not working in any browser.

Posted: Sep 2, 2010

I currently have Flowplayer 3.1.5 on my site and it works great. The problem is that I have been trying to upgrade to 3.2 and I cannot get it to work. In fact, I have tried multiple downloads of 3.2.3 and 3.2.4, and not even the included example works for me at all.

Please see this forum thread for reference:http://flowplayer.org/forum/1/48003

Please also see these direct links to the examples included with both Flowplayer 3.2.4 and Flowplayer Commercial 3.2.4:

http://esandbox.markleybros.com/flowplayer_testnew/flowplayer-3.2.4/example/index.html

http://esandbox.markleybros.com/flowplayer_testnew/flowplayer.commercial-3.2.4/example/index.html

I am posting in this "Bug Reports" forum because this problem even affects the included example setup, and has literally nothing to do with my own site's integration of the SWF files.

I have recently purchased a commercial license for my domain name, and I have not been able to use it because of this problem. Furthermore, since this problem has been outstanding for two weeks, I am becoming somewhat disappointed that this problem has not been solved. In fact, from my perspective, I don't even have any indication that anyone is working on this issue, which only serves to undermine my confidence as a customer.

Please let me know if I can provide any further information to facilitate a speedy resolution to this blocking issue.

Thanks,
--Alex

malexmedia

Posts: 13

Registered:
Aug 17, 2010

» FP 3.2.4 Blank / Not working in any browser.

Posted: Sep 2, 2010

Reply to: FP 3.2.4 Blank / Not working in any browser., from malexmedia
Here are the access logs from my testbed web server from a single browser (IE 8) requesting the Flowplayer example.html and related assets. As you can see, all four requests complete successfully, so the player was able to find all of the assets:

66.181.74.184 - - [02/Sep/2010:14:24:45 -0400] "GET /flowplayer_testnew/flowplayer-3.2.4/example/index.html HTTP/1.1" 200 941 "-" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C)"

66.181.74.184 - - [02/Sep/2010:14:24:45 -0400] "GET /flowplayer_testnew/flowplayer-3.2.4/example/flowplayer-3.2.4.min.js HTTP/1.1" 200 6240 http://esandbox.markleybros.com/flowplayer_testnew/flowplayer-3.2.4/example/index.html" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C)"

66.181.74.184 - - [02/Sep/2010:14:24:45 -0400] "GET /flowplayer_testnew/flowplayer-3.2.4/example/style.css HTTP/1.1" 200 325 http://esandbox.markleybros.com/flowplayer_testnew/flowplayer-3.2.4/example/index.html" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C)"

66.181.74.184 - - [02/Sep/2010:14:24:45 -0400] "GET /flowplayer_testnew/flowplayer-3.2.4/flowplayer-3.2.4.swf?0.06399433634136398 HTTP/1.1" 200 118599 http://esandbox.markleybros.com/flowplayer_testnew/flowplayer-3.2.4/example/index.html" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C)"

However, I notice that there is no request for flowplayer.controls-3.2.2.swf... Could that be why the player is failing to load?

Again, please let me know if there's any other information I can provide to help squash this crippling bug.

Anssi
Flowplayer Flash & video streaming developer

Posts: 1197

Registered:
Jul 24, 2007

» » FP 3.2.4 Blank / Not working in any browser.

Posted: Sep 3, 2010

Reply to: » FP 3.2.4 Blank / Not working in any browser., from malexmedia
The problem is that your web server compresses SWF content and because of this the player fails to initialize. If you disable gzip compression for SWF files it will work.

malexmedia

Posts: 13

Registered:
Aug 17, 2010

Thank you!!

Posted: Sep 3, 2010

Reply to: » » FP 3.2.4 Blank / Not working in any browser., from Anssi
Thank you for pointing that out! I did not know this -- I was compressing the content intentionally to save bandwidth and speed up page loads!

You might consider updating your troubleshooting docs to include this point, since that might have saved me quite a hassle. ;)

I will set up an exclusion for the SWF content and give this a try ASAP.

malexmedia

Posts: 13

Registered:
Aug 17, 2010

Solved

Posted: Sep 3, 2010

Reply to: Thank you!!, from malexmedia
I added the following exception rule to my Apache configuration, and now all of the examples are working properly.

SetEnvIfNoCase Request_URI .swf$ no-gzip

Thanks again!
--Alex Markley